Withdrawal from the contract

A consumer can withdraw from a purchase made on zdr.sh within 14 days, without giving a reason and without penalty. This page explains how; it is part of the terms of service.

1. Who can withdraw#

A consumer: a person who bought for purposes outside their trade, business or profession. We rely on the customer type stated when you open the account to decide whether this right applies, but that field does not decide what you are, and it never takes away a right the law gives you as a consumer. Business customers and professionals have no right of withdrawal.

2. The 14 days#

Each purchase has its own 14 days, running from the day the payment is confirmed. Every top-up is a purchase of its own, and the withdrawal covers the credit that payment bought. The deadline is met if you send your withdrawal before it expires.

3. If the service started at once#

At payment you can ask for the service to start at once, during the withdrawal period. With that request you accept that:

• if you withdraw, you pay an amount proportionate to the service supplied until you tell us you are withdrawing: the credit you have used, and nothing more;
• you lose the right of withdrawal once the service has been fully performed. A top-up is fully performed when the credit bought has been entirely used.

4. How to withdraw#

• Signed in: open the withdrawal page and press the Withdraw from contract here button. Before confirming you see how much would be refunded.
• Not signed in: use the form on the same page, giving your name, your email address and the order id.
• Otherwise: send any clear statement that you withdraw to support@rackduck.sh, or use the model form below.

We email you an acknowledgement of receipt with the date and time. It is your proof that you withdrew: keep it.

5. Model withdrawal form#

Complete and send this form only if you prefer to withdraw by message instead of with the button or the form of the withdrawal page.

• To: zdr.sh
• Email: support@rackduck.sh

I hereby give notice that I withdraw from my contract for the provision of the following service:

• Service: [describe the purchase, for example a credit top-up]
• Ordered on: [date]
• Name of consumer: [name]
• Date: [date]

6. What we refund#

We refund the payments received for the purchases you withdraw from, less the amount proportionate to the service already supplied:

• a top-up: the credit bought and not yet used at the time of withdrawal, up to the amount paid; credit already used is not refunded. Free credit is spent first, so the unused balance is the credit you bought as far as you have not used it;
• free credit tied to the payments you withdraw from (a sign-up bonus, a promo code, a referral reward) is revoked and never refunded.

Before you confirm, the withdrawal page shows the amount we will refund.

7. When and how we refund#

We refund without undue delay and in any case within 14 days of the day we receive your withdrawal, in crypto, in the asset you name, to the address you name. The operator confirms the amount and the network before sending. The refund costs you nothing: we bear the network fee of the transfer and withhold nothing beyond the proportionate amount described above. No card and no bank account is involved, because none was charged.

8. After withdrawal#

The account stays active: you can keep using the credit not covered by the withdrawal, or close the account as described in the terms of service. Your data is processed under the privacy policy.